2020 IT Sourcing

Cost is still king

In our 2020 IT Sourcing Survey, we asked about current trends and drivers in the market: Flexibility is key, and cloud computing is becoming increasingly important - also a consequence of the Covid-19 pandemic on IT organisations.

Reducing costs is still the most important reason for IT outsourcing. In some cases, however, the business goals were missed by a long way. The fundamental strategy of externalising IT services has not changed, on the contrary: the degree of outsourcing continues to grow. Special providers who agree to long-term partnerships are in demand. Offshoring, on the other hand, is coming under pressure, especially from the Cloud. The growth here is immense, from early services such as IaaS and SaaS to new approaches like desktop, database or security as a service. And transparency is becoming increasingly important for sourcing management.

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