The Metrics Service Library MSL

The de facto market standard for IT services explained by Susanne Franke from Bayerischer Rundfunkvon Susanne Franke from Bavarian Broadcasting

The Metrics Service Library MSL is part of our data lake of real service descriptions from the market. It provides an overview of the standard market design of IT services from a best-practice perspective.

We check whether the services are in line with the current market level in terms of content, SLAs and prices:

• Review of an IT outsourcing contract
• Charging of an IT service
• Service design project
• Design and implementation of a marekt aligned standard IT service catalogue