Metrics supports leading organisations in the planning, procurement and optimisation of IT services. Our clients come from the public sector, upper-tier SMEs and the world of international corporate groups. We have been supporting many of them for years: from the initial status assessment through to continuous improvement of their IT structures and services.
Knowing what is important: Several times a year, we ask managers from business units and IT about their opinion on current trends in the industry. All participants will receive the reports on request and free of charge.
Better decisions: Data Driven Decisions
For more than twenty years, we have been driven by your questions about the efficiency, effectiveness and agility of IT - regardless of whether the services are provided internally or obtained externally. In this video we show you how you can benefit from Data Driven Decisions.
Difference Benchmark and Research
What cannot be measured cannot be managed. It’s also important to understand how and what is measured, especially in Information Technology where so many KPIs are available. Using the example of what a car costs, we’ll show the difference between the accuracy of research data and the accuracy of benchmarking today.
In this video we explain the basic principles and success factors of an up-to-date IT benchmarking project. The focus is on content and structure of our database, the analytical method and the best practices that we use to measure, compare and optimise the IT performance of our clients.
Metrics Service Library
In this video we present our Metrics Service Library (MSL). Based on current data, it offers a distinct framework to comprehend and specify internal as well as external IT services. The results can be used for a gap analysis, a service catalogue or to review an outsourcing agreement.
Benchmarking – a historical approach
In this video we show the practise of benchmarking through the history of mankind, how it is used to optimise cost and performance and how we match apples and oranges in enterprise IT.