Excellence & Organization
Future Mode of Operations
Standing still is not an option: IT organisations must systematically improve - from planning to procurement and operations to structures. This includes operational excellence, IT operating models, application TCO, IT control and cost optimisation.
Excellence & Organization
IT service level: Less is more (sometimes)
Hard times for gold and platinum: IT service levels below bronze are becoming more popular. This move can save money, but more importantly it changes the customer relationship. What should IT managers be aware of?
Excellence & Organization
IT budgets 2024: modest growth expected
IT budgets in 2024 continue to be characterised by economic uncertainty. Their predicted growth rate is lower than the expected cost increases for IT services. IT security budgets continue to grow at double-digit rates.
Excellence & Organization
Orchestrate IT Service Providers with SIAM
SIAM is a method for efficiently managing, integrating and coordinating multiple IT service providers within an organisation. Why is SIAM useful in multi-sourcing environments and what are the specific benefits of implementing it?
Excellence & Organization
Effectiveness, Agility and Efficiency
The animal world offers fascinating examples of how animals use their environment efficiently, effectively and agilely to ensure their survival and continued existence. IT benchmarks analyse precisely these characteristics and compare them with the best.
Excellence & Organization
Agility - Sham or Substance?
More than 20 years after the Agile Manifesto, it is hard to imagine business without agility. Or is it just hype without substance? We took a look behind the scenes with a short survey.
Excellence & Organization
Making noise is part of the trade
IT is the most important discipline for making an organisation ready for the future. What is rarely future-proof, however, is IT's self-promotion skills, so what needs to be done?
Excellence & Organization
Open Office Spaces reduce interaction
Two empirical field studies by authors Ethan S. Bernstein and Stephen Turban published by the Royal Society show: open, unlimited offices reduce face-to-face interaction by about 70%.