Measure, control, optimise

Many companies would like to improve their IT service desk or help desk with AI: faster, more effective and cheaper. Although significant effects are possible, AI is only one component of the service desk strategy.

Reducing IT costs is always on the management agenda, not just in times of economic crisis. Many IT organisations find that there is no real transparency over costs. We show you ways to structure and demonstrate IT expenditure effectively.

Many companies want to review and reduce their IT costs. But efficient services are not everything - it is just as important to develop roles and structures. IT must leave "fire-fighting mode", provide strategic support to the business and train its own effectiveness.

Requirements management accounts for a significant proportion of the development effort in software projects. Is this an opportunity for savings? Not necessarily. The figures clearly show that investing appropriately in this area pays off, helping to avoid cost explosions later.

IT cost-optimisation measures will shape the year 2025, and IT budgets will only grow slightly. This will force IT management to put services to the test. Only budgets for IT security show further double-digit growth.

In times of crisis, seemingly simple solutions to cut IT costs are very popular. But they also come at a high price, for example in IT operations. Three critical pitfalls must be avoided to help CIOs and IT managers prioritise spending more effectively and sustainably.

DevOps is an attempt to combine the art of development with service efficiency. With a structured DevOps assessment, the collaboration of DevOps teams and their output can be evaluated internally and against the market to demonstrate performance and room for improvement.

Software is the infrastructure of the 21st century, developers are one of the most important tech professions. In a benchmarking study with Kearney, we found: Agile methods can help increase the efficiency of processes and developers.

IT security is not just a chore, but a real competitive advantage. Yet many still think of firewalls. But how can you check what's up to date and whether your own investments in IT security are appropriate?

The economic situation reinforces the reflex to optimise IT costs quickly. A systematic approach would make more sense and be more sustainable: IT cost reduction must lower expenditure in the right places.

Costs of IT operations are usually too large, inflexible and misallocated. Often it is a matter of selecting areas with low risks for operations or security - not jeopardising the business benefit.

Spending on IT security is rising steeply, and it's difficult for companies to determine their position: Am I investing enough in security?