Data Driven Diary

Metrics Blog

The focus here is on costs and benefits, trends and drivers, best practices and worst cases in enterprise IT: our consultants report on their day-to-day business and show how IT organisations today can set themselves up to be high-performance and future-proof. Their tools: comparative data from our data lake and experience from over 4,000 strategic projects.

Costs & Benefits

The economic situation reinforces the reflex to optimise IT costs quickly. A systematic approach would make more sense and be more sustainable: IT cost reduction must lower expenditure in the right places.

Costs & Benefits

Costs of IT operations are usually too large, inflexible and misallocated. Often it is a matter of selecting areas with low risks for operations or security - not jeopardising the business benefit.

Market & Sourcing

As part of the IT Sourcing Study 2022, the research company Lünendonk spoke with Dr Jakob Rehaeuser from Metrics about the current trends in IT sourcing - from future-oriented sourcing strategies to cloud.

Methods & Tools

Conventional, in-depth surveys of IT user satisfaction often return average values and take a long time to conduct. They need to be supplemented with short, quick analyses.

Market & Sourcing

We welcome Peter Bertschin, who will take over the management of Metrics Switzerland AG as of 1 August 2022! He comes from the Swiss country organisation of the consulting firm ISG.

Market & Sourcing

One of the key success factors in outsourcing is an adequate pricing model. Especially in Managed Services, Tier Pricing is being used more and more frequently. What are the advantages?

Methods & Tools

Metrics is among the top six percent of IT service providers assessed by EcoVadis in terms of sustainability. Thanks to all employees who made this possible!

Costs & Benefits

Spending on IT security is rising steeply, and it's difficult for companies to determine their position: Am I investing enough in security?

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

20 Years – 20 Projects

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

Excellence & Organization

Dark data refers to unused data in the company that eats up money and energy. How can IT organisations and business units mitigate the problem?

Market & Sourcing

Contract negotiations between IT buyers and service providers are often determined by cognitive biases. Those who do not prepare themselves will have to pay the price in the long run.

Market & Sourcing

IT budgets are aiming upwards in 2022, at least according to companies' plans towards the end of the previous year. No wonder that the self-confidence of many IT managers is very high.

Methods & Tools

With three short questions you can test your SAP S/4HANA knowledge in our quiz: from deployment to licensing model. Good luck!

Market & Sourcing

In many IT sourcing agreements, tensions between the partners can be resolved with a market price benchmark - if the clause in the contract is well designed. Otherwise it can lead to further dicey situations.

Market & Sourcing

Think about the future today - this also applies to IT sourcing. A benchmark clause in the sourcing contract can protect clients (and providers) against imponderables. What do IT managers and purchasers have to bear in mind?

Market & Sourcing

It is a well-known fact that a market price benchmark can score advantages over an RfP in the case of an expiring contract. We show how the contractual option of the benchmark performs during the term of the contract.

Market & Sourcing

Day rates for IT consultants have risen again after Corona. But companies can contain costs in a sensible way: for example, through T&M instead of lump sums, supplier consolidation and systematic skill prioritisation.

Market & Sourcing

Day rates for IT consultants have risen again after Covid-19. But how can companies contain costs in a meaningful way? Best practices are long-term agreements, fixed purchase quantities and on-the-job training.

Market & Sourcing

Payroll accounting is a large cost item for companies. Because of the high volume, however, savings also pay off quickly. A discount of up to 30 per cent is possible if you know the figures and the target.

Market & Sourcing

In IT sourcing, consultants practise different relationship models - sometimes on the side of the user company, sometimes between the client and the IT provider. We show what matters in which phases.

Market & Sourcing

The German IT magazine Computerwoche invited several experts to a roundtable. It turned out to be an exciting discussion about the impact of the cloud on managed services and the future of the industry.

Excellence & Organization

More than 20 years after the Agile Manifesto, it is hard to imagine business without agility. Or is it just hype without substance? We took a look behind the scenes with a short survey.

Excellence & Organization

IT is the most important discipline for making an organisation ready for the future. What is rarely future-proof, however, is IT's self-promotion skills, so what needs to be done?

Excellence & Organization

Two empirical field studies by authors Ethan S. Bernstein and Stephen Turban published by the Royal Society show: open, unlimited offices reduce face-to-face interaction by about 70%.

Market & Sourcing

After the decline in 2020 due to Covid-19, we are seeing a rebound in prices for sortware developers and architects. This applies to all skill and experience levels.

Costs & Benefits

IT service catalogues pay off - if they are regularly updated. Our projects show that without constant maintenance, the gap between best in class and average is widening.

Methods & Tools

At the first attempt: Ralph Freude from TÜV Rheinland Cert GmbH and Metrics Managing Director Thomas Karg with the certificate for ISO 9001:2015.

Market & Sourcing

A matrix for an outsourcing contract sorts the consequences of underperformance by a provider into several escalation levels.