Metrics Blog

One of the key success factors in outsourcing is an adequate pricing model. Especially in Managed Services, Tier Pricing is being used more and more frequently. What are the advantages?

Spending on IT security is rising steeply, and it's difficult for companies to determine their position: Am I investing enough in security?

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.

Dark data refers to unused data in the company that eats up money and energy. How can IT organisations and business units mitigate the problem?

IT budgets are aiming upwards in 2022, at least according to companies' plans towards the end of the previous year. No wonder that the self-confidence of many IT managers is very high.

In many IT sourcing agreements, tensions between the partners can be resolved with a market price benchmark - if the clause in the contract is well designed. Otherwise it can lead to further dicey situations.

It is a well-known fact that a market price benchmark can score advantages over an RfP in the case of an expiring contract. We show how the contractual option of the benchmark performs during the term of the contract.

Day rates for IT consultants have risen again after Covid-19. But how can companies contain costs in a meaningful way? Best practices are long-term agreements, fixed purchase quantities and on-the-job training.

In IT sourcing, consultants practise different relationship models - sometimes on the side of the user company, sometimes between the client and the IT provider. We show what matters in which phases.

More than 20 years after the Agile Manifesto, it is hard to imagine business without agility. Or is it just hype without substance? We took a look behind the scenes with a short survey.

Two empirical field studies by authors Ethan S. Bernstein and Stephen Turban published by the Royal Society show: open, unlimited offices reduce face-to-face interaction by about 70%.

IT service catalogues pay off - if they are regularly updated. Our projects show that without constant maintenance, the gap between best in class and average is widening.

A matrix for an outsourcing contract sorts the consequences of underperformance by a provider into several escalation levels.