Data Driven Diary
Metrics Blog
The focus here is on costs and benefits, trends and drivers, best practices and worst cases in enterprise IT: our consultants report on their day-to-day business and show how IT organisations today can set themselves up to be high-performance and future-proof. Their tools: comparative data from our data lake and experience from over 4,000 strategic projects.
Market & Sourcing
Managed Capacity – flexible IT sourcing
Managed Capacity is a flexible procurement method in IT sourcing: It comes close to the on-demand idea, is very flexible and also suitable for commissioning agile teams.
Market & Sourcing
Government: Value for money of IT
Our contribution as Crown Commercial Service Supplier to the “Government Business” magazine: Best value and best price of IT services in the public sector on page 18/19.
Methods & Tools
What ChatGPT thinks about benchmarking
Our interview with ChatGPT of OpenAI about benchmarking. Here are the answers of the AI about functions and benefits of a benchmark project.
Market & Sourcing
IT budgets 2023 grow at a slower pace
In 2023, IT budgets suffer somewhat from uncertainty, and because of inflationary pressures, IT costs also come back into focus. Otherwise, IT remains on track in all strategic topics.
Market & Sourcing
Metrics expands sourcing advisory
Sourcing expert Markus von Grünigen has taken up the position of Principal Consultant at Metrics Switzerland AG on 1 January 2023. He will support our clients in all phases of the sourcing lifecycle.
Market & Sourcing
2023 day rates for IT consultants to rise
The demand for IT consultants is high, the supply is limited. As a result, prices for consultants in infrastructure and application development are rising rapidly. The retreat of the pandemic is not easing the market either.
Costs & Benefits
Optimise IT costs in a sensible way
The economic situation reinforces the reflex to optimise IT costs quickly. A systematic approach would make more sense and be more sustainable: IT cost reduction must lower expenditure in the right places.
Costs & Benefits
Layer model of IT operating costs
Costs of IT operations are usually too large, inflexible and misallocated. Often it is a matter of selecting areas with low risks for operations or security - not jeopardising the business benefit.
Market & Sourcing
Market and trends in IT sourcing
As part of the IT Sourcing Study 2022, the research company Lünendonk spoke with Dr Jakob Rehaeuser from Metrics about the current trends in IT sourcing - from future-oriented sourcing strategies to cloud.
Methods & Tools
How to measure IT user satisfaction
Conventional, in-depth surveys of IT user satisfaction often return average values and take a long time to conduct. They need to be supplemented with short, quick analyses.
Market & Sourcing
From ISG to Metrics Switzerland
We welcome Peter Bertschin, who will take over the management of Metrics Switzerland AG as of 1 August 2022! He comes from the Swiss country organisation of the consulting firm ISG.
Market & Sourcing
Tier Pricing for Managed Services
One of the key success factors in outsourcing is an adequate pricing model. Especially in Managed Services, Tier Pricing is being used more and more frequently. What are the advantages?
Methods & Tools
We are certified sustainable
Metrics is among the top six percent of IT service providers assessed by EcoVadis in terms of sustainability. Thanks to all employees who made this possible!
Costs & Benefits
How to open the Blackbox IT Security?
Spending on IT security is rising steeply, and it's difficult for companies to determine their position: Am I investing enough in security?
20 Years – 20 Projects
Charity nominator: Jens Winkler
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
20 Years – 20 Projects
Charity nominator: Thomas Greulich
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
20 Years – 20 Projects
Charity nominator: Jörg Tresbach
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
20 Years – 20 Projects
Charity nominator: Christian Niederhagemann
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
20 Years – 20 Projects
Charity nominator: Michael Quint
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
20 Years – 20 Projects
Charity nominator: Mark Collins
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
20 Years – 20 Projects
Charity nominator: Neil Gordon
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
20 Years – 20 Projects
Charity nominator: Marcus Frantz
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
20 Years – 20 Projects
Charity nominator: Steve McCrystal
Metrics - founded in 2001 as Maturity - turned 20 years old. Turbulent times between the dotcom bubble and Corona, during which many clients have continuously supported us. Therefore, it is time for us to give something back.
Excellence & Organization
Dark Data is sustainably harmful
Dark data refers to unused data in the company that eats up money and energy. How can IT organisations and business units mitigate the problem?
Market & Sourcing
IT sourcing: all about cognitive biases
Contract negotiations between IT buyers and service providers are often determined by cognitive biases. Those who do not prepare themselves will have to pay the price in the long run.
Market & Sourcing
2022 IT budgets: aiming higher
IT budgets are aiming upwards in 2022, at least according to companies' plans towards the end of the previous year. No wonder that the self-confidence of many IT managers is very high.
Methods & Tools
Test your S/4HANA knowledge
With three short questions you can test your SAP S/4HANA knowledge in our quiz: from deployment to licensing model. Good luck!
Market & Sourcing
Friction points in a price benchmark
In many IT sourcing agreements, tensions between the partners can be resolved with a market price benchmark - if the clause in the contract is well designed. Otherwise it can lead to further dicey situations.
Market & Sourcing
Benchmark clauses in IT sourcing
Think about the future today - this also applies to IT sourcing. A benchmark clause in the sourcing contract can protect clients (and providers) against imponderables. What do IT managers and purchasers have to bear in mind?
Market & Sourcing
Impact of Market Price Benchmarks
It is a well-known fact that a market price benchmark can score advantages over an RfP in the case of an expiring contract. We show how the contractual option of the benchmark performs during the term of the contract.
Market & Sourcing
Best Practices 2: Day rates for consultants
Day rates for IT consultants have risen again after Corona. But companies can contain costs in a sensible way: for example, through T&M instead of lump sums, supplier consolidation and systematic skill prioritisation.
Market & Sourcing
Best Practices: Day rates for consultants
Day rates for IT consultants have risen again after Covid-19. But how can companies contain costs in a meaningful way? Best practices are long-term agreements, fixed purchase quantities and on-the-job training.
Market & Sourcing
Payroll costs -
curse and blessing
Payroll accounting is a large cost item for companies. Because of the high volume, however, savings also pay off quickly. A discount of up to 30 per cent is possible if you know the figures and the target.
Market & Sourcing
Sourcing Support – transparency matters
In IT sourcing, consultants practise different relationship models - sometimes on the side of the user company, sometimes between the client and the IT provider. We show what matters in which phases.
Market & Sourcing
IT trade press: Managed Services
The German IT magazine Computerwoche invited several experts to a roundtable. It turned out to be an exciting discussion about the impact of the cloud on managed services and the future of the industry.
Excellence & Organization
Agility - Sham or Substance?
More than 20 years after the Agile Manifesto, it is hard to imagine business without agility. Or is it just hype without substance? We took a look behind the scenes with a short survey.