IT Sourcing

Strategize, Source, Change, Manage

Our up to date data and KPIs enable you to make the optimum decisions for your IT procurement.

IT sourcing delivers the right results if the strategy is professionally managed from the basic terms of reference through to practical implementation and optimisation. Metrics supports you in all stages of the sourcing lifecycle with up to date information and our extensive experience.

IT Sourcing Strategy

Developing relationships with IT providers

The sourcing strategy defines the framework for procuring IT services. Metrics supports organisations on tasks such as:

  • Meaningful
    Review and definition of the sourcing strategy for practicable implementation
  • Sustainable
    Long-term IT support for corporate objectives
  • Secure
    Comparison of strategic sourcing scenarios to minimise risk
  • Compliant
    Compliance with regulatory and security-related framework conditions and Group requirements
  • Proven
    Proven feasibility of services on the market

Sourcing Design: Managed Service Procurement

Selecting relationships with IT providers

Together with our customers, we develop transparent access to the market for IT services in order to establish an economically sensible relationship between supply and demand. Metrics has tried-and-tested frameworks and templates, uses DIN-compliant result types and has a data lake for standard market services, current prices and leading practices in IT sourcing.

Find out here how we support companies with RFP Management.

Provider Management and T&T

Optimise IT sourcing relationships

Successful IT sourcing is by no means guaranteed once the contract has been signed: We accompany companies on their way through the Sourcing Transition and Transformation to a steady state. This requires up-to-date Provider Management - best practices and sound key figures from numerous customer-provider constellations are our contribution to your operating mode.

  • Market Price Benchmarks
    For current contracts, for contract renewal or for budgeting future costs
  • Sourcing Transition and Transformation
    Planning and implementation of the transition and transformation to a service provider
  • Provider Management and Service Integration
    To clearly define individual processes in order to avoid friction losses between customer and IT provider in multi-sourcing
  • Monitoring
    Monitoring and reporting with meaningful KPI systems and key figures
  • Innovation tactics
    Ensure that clients benefit from new developments at their service providers
  • Reasons for the decision
    For contract renewal or in/re-sourcing if the outsourcing is to be reconsidered or cancelled
  • Cloud Orchestration
    When IT services from several service providers need to be optimally harmonised

Mediation between customer and IT service provider

If the relationship with the IT provider has deteriorated

Conflicts between companies and IT providers are expensive, block projects and often disrupt relationships for months and years. Many managers realise that a legal dispute rarely solves the problem, but usually only hardens the fronts. But what alternatives are there?

Read more about the potential of mediation in IT

Metrics Service Library

Real best practices for IT services

In the Metrics Service Library (MSL), we have developed a de-facto market standard for IT services – it serves as a blueprint and shows which structures of IT services are currently standard in the market. Our MSL is no theoretical exercise on the drawing-board; rather, it is derived from an analysis of current sourcing contracts (market price benchmarks) from clients and providers. With this toolset, our consultants can immediately check whether the customer's internal or external services comply with the current market standard regarding to content, SLAs and billing models.

For further information please contact

Director

Jeremy Smith

+49 89 441198 0
E-Mail