IT processes compared to performance
IT processes at a very high level of maturity that are not essential to the business are a waste. Conversely, processes that are less mature but essential to the business are a risk. Process maturity levels help to manage processes at the right level. Process performance KPIs, e.g. percentage of successful changes, enable daily management. The comparison of the maturity level and the KPIs supports the evaluation and definition of your own ambition level.
- The process is assessed along defined maturity levels, which typically range from ‘Initial/Chaotic’ to ‘Optimised/Best Practice’.
- Assessment frameworks include, for example, the Capability Maturity Model Integration (CMMI), IT Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT), ISO/IEC 15504 (SPICE), Application Services Library (ASL), etc.
- The determination of the maturity level is based on criteria such as documentation, standardisation, measurement, control and continuous improvement.
- Specific measures should be derived in order to gradually bring the process to the next level of maturity or the desired target level. The maturity level should be regularly reviewed and reassessed in order to measure progress and identify further potential for optimisation.
- The management of problems, incidents, changes and configurations is typically the initial focus. The management of releases, access, service levels, service continuity, software assets, suppliers, etc. usually follows later.
