Customers and users:
satisfied
In IT, customer and user satisfaction is becoming increasingly important. Targeted analyses shed light on the tension between costs and benefits.
- Metrics conducts surveys in companies and public institutions, the results of which are incorporated into IT management decisions.
- Comparing the results with data from other organisations gives organisations an immediate overview of critical points and projects.
- IT users respond to the question of whether their IT is doing the tasks correctly. IT customers - specialist departments - state in stakeholder interviews whether their IT is doing the right tasks.
- In addition to traditional online questionnaires, Metrics also uses tools such as the Customer Effort Score (CES) and the Net Promoter Score (NPS).
