Sourcing Support for IKB
IKB Deutsche Industriebank
Headquarters: Germany / Industry: Financial Services / Scope: Sourcing Support
"By working in partnership with Metrics, we were able to align our IT objectives with current regulatory requirements and bank-specific IT services. The co-creation workshops contributed significantly to the successful contract design."
Simone Heuser, Head of IT at IKB
IKB Deutsche Industriebank has outsourced its IT operations for many years. The expiration of a contract offered an opportunity to realign capabilities of current IT services and regulatory requirements with the bank's IT goals and to implement them with a suitable service partner. Metrics supported IKB in selecting the right provider and in tailoring the contract to best suit both partners: agile and in partnership from the outset through co-creation workshops.