Service Catalogue market aligned
LECOS GmbH
Headquarters: Germany / Sector: Public / Scope: Advice for the IT Service Catalogue
“Working with Metrics helped us to structure our ideas for the IT service catalogue and align them with market standards. This enabled us to make more sound decisions about which services to offer and how to charge for them.“
Norman Bettermann
Chief Strategy Officer (CSO), Lecos
As an internal IT service provider, Lecos GmbH manages the digital infrastructure of the city of Leipzig and other municipal institutions. To make its services more transparent and manageable, the company has developed an IT service catalogue. This supports internal billing, strategic planning and staffing levels – and provides clarity for customers and stakeholders alike. Metrics supported Lecos GmbH on its journey to creating a professional service catalogue.