Metrics GmbH
Skip navigation
  • IT Sourcing
  • IT Excellence
  • IT Benchmarking
  • Blog
  • Publications
  • Contact
  • About us
  • DE
  • EN
 
Case Study

Negotiating the best contracts

Helvetia

Headquarters: Switzerland / Industry: Insurance / Scope: Outsourcing extension

“Using the relevant figures and data, we were able to immediately define a current goal for negotiation and optimise the agreement in our best interests.”

Marcel Vögtli
IT Manager

Swiss insurance group Helvetia has extended an outsourcing contract after five years. The company was supported by our experts in the analysis of the agreement and in contract negotiations with the provider. Helvetia received valuable information through a contract benchmark in which the outsourced services were assessed and compared with the current market level. The results were improved service definitions and parameters as well as current market prices for IT services. Following the benchmark, we supported Helvetia in analysing the existing agreement for continuity problems and improper interfaces, which had led to attrition losses and additional costs. “Using the relevant figures and data, we were able to immediately define a current goal for negotiation, break the price down to the individual services and that way optimise the agreement to our best interests,” says IT manager Marcel Vögtli.

Go back

Company

About us
Locations
Carreer
Contact

Services

IT Sourcing
IT Excellence
IT Benchmarking

Publications

Case studies
Surveys
Videos
Books

Information

Legal
Privacy Policy
Ts&Cs

© 2022 Metrics Germany GmbH

Cookie and data protection information

This website uses cookies to enable certain functions and to improve the offer.

Legal / Privacy Policy