State of the art

As IT service provider to the Baden-Württemberg state administration, BITBW needs to offer its clients market prices and services. To check the IT service catalogue and prices of selected services for market conformity, the state authority commissioned an IT benchmark. Using a Service Library, a current de-facto market standard was created to identify and document gaps and anomalies in the BITBW services. Benchmarking was also “a philosophical issue” for him, says BITBW president Christian Leinert: “The assessment gives me plausible arguments in our internal dialogue in order to achieve an understanding of necessary changes.”