The IT evolution

Many companies are wondering how they can measure the value delivered by AI. Traditional, generic KPIs off the shelf are not up to the task. In this article, we show how CIOs and CAIOs can highlight the value of AI to their stakeholders.

IT benchmarking and IT controlling are essential for maintaining competitiveness and improving processes and cost structures continuously. Their data play a vital role in strategic and operational management. However, the relationship between these two disciplines is not always seamless.

IT and procurement managers must develop a strategic procurement approach that aligns with corporate goals while ensuring resilience. Those who can do this will be more successful in IT.

When C-level leaders talk about IT benchmarking, they often think of one thing: cost. But done right, it’s a strategic tool that helps you make smarter investment decisions, strengthen your IT operating model, and prove long-term value.

Across enterprise IT landscapes, bloated application portfolios are a silent cost driver. Overlapping systems, legacy tools, and underused platforms not only inflate spend - they slow transformation. Rationalising your application estate isn’t just a cost-cutting exercise. It’s a strategic reset.

The application portfolio is somewhat of a black box - necessary, opaque and expensive. With the TBM framework, application managers can strengthen their position by demonstrating the potential of digital tools. But what is TBM and what are its benefits?

There are often shortcomings in the way organisations implement DevOps. Because KPIs are not applied or are used incorrectly, DevOps cannot be managed in a meaningful way. But it pays to improve - financially, in terms of speed and team spirit.

Conventional, in-depth surveys of IT user satisfaction often return average values and take a long time to conduct. They need to be supplemented with short, quick analyses.

IT benchmarks based on prices or costs are powerful tools in digital ecosystems. This is because performance comparisons help to increase the efficiency and profitability of an organisation. But benchmarks also offer many other starting points for optimising your own IT.

Billing for applications and their operational costs has always been a concern for IT organisations and their customers. In most cases, the models used are either too simple or too complex, which can lead to dissatisfaction. We show how an efficient compromise can be achieved.

IT organisations use benchmark comparisons to assess their costs and prices, as well as for other purposes. How do the two approaches differ and what other valuable insights can be gained with an IT benchmark?

Our interview with ChatGPT of OpenAI about benchmarking. Here are the answers of the AI about functions and benefits of a benchmark project.