Metrics Blog

Think about the future today - this also applies to IT sourcing. A benchmark clause in the sourcing contract can protect clients (and providers) against imponderables. What do IT managers and purchasers have to bear in mind?

It is a well-known fact that a market price benchmark can score advantages over an RfP in the case of an expiring contract. We show how the contractual option of the benchmark performs during the term of the contract.

In IT sourcing, consultants practise different relationship models - sometimes on the side of the user company, sometimes between the client and the IT provider. We show what matters in which phases.

The German IT magazine Computerwoche invited several experts to a roundtable. It turned out to be an exciting discussion about the impact of the cloud on managed services and the future of the industry.

More than 20 years after the Agile Manifesto, it is hard to imagine business without agility. Or is it just hype without substance? We took a look behind the scenes with a short survey.

IT is the most important discipline for making an organisation ready for the future. What is rarely future-proof, however, is IT's self-promotion skills, so what needs to be done?

Two empirical field studies by authors Ethan S. Bernstein and Stephen Turban published by the Royal Society show: open, unlimited offices reduce face-to-face interaction by about 70%.

After the decline in 2020 due to Covid-19, we are seeing a rebound in prices for sortware developers and architects. This applies to all skill and experience levels.

IT service catalogues pay off - if they are regularly updated. Our projects show that without constant maintenance, the gap between best in class and average is widening.

At the first attempt: Ralph Freude from TÜV Rheinland Cert GmbH and Metrics Managing Director Thomas Karg with the certificate for ISO 9001:2015.

A matrix for an outsourcing contract sorts the consequences of underperformance by a provider into several escalation levels.

It is a rule that demand falls when prices rise. The situation is usually different when it comes to the procurement of IT services.